Customer Support

We're here to help you get the most out of our service

Contact Information

For assistance, questions, or concerns, please reach out to our support team:

Email Support

[email protected]

Primary support channel for all inquiries

Privacy Inquiries

[email protected]

For privacy-related questions and data requests

Website

https://aidevopsengineer.com

Visit our website for additional resources

Response Times

We strive to respond to all support inquiries as quickly as possible:

General Inquiries

We typically respond within 24-48 business hours

Technical Issues

Priority response within 12-24 business hours

Billing & Payment Issues

Priority response within 12-24 business hours

Account Security

Urgent priority response within 12 hours

* Response times are based on business days (Monday-Friday, excluding holidays). During peak periods, response times may be slightly longer. We appreciate your patience.

Common Support Topics

Account & Login Issues

Can't log in? Try resetting your password or checking your OAuth provider connection (GitHub/Google)
Forgot password? Use the password reset link on the login page
OAuth login not working? Ensure you've authorized the correct account with GitHub or Google
Account locked? Contact [email protected] for assistance
Change email address? Email us with your current and new email address for verification

Billing & Subscriptions

Upgrade subscription: Visit your account settings or the join page to select a higher tier
Downgrade subscription: Cancel your current plan and it will revert to Free at the end of the billing cycle
Cancel subscription: Go to account settings or manage subscription through Stripe customer portal
Payment failed? Update your payment method in account settings or contact your bank
Refund request: Review our refund policy in the Terms of Service and contact [email protected]
Billing questions? Email [email protected] with your account details

Content Access

Can't access an article? Check your membership tier - some articles require Member or Engineer subscriptions
Membership tiers explained:
- • Free: Access to public and free-tier articles
- • Member ($4.99/mo): Access to public, free, and member-tier articles
- • Engineer ($9.99/mo): Full access to all content including engineer-tier articles
Content not loading? Clear your browser cache and refresh the page
Newsletter not received? Check spam folder and verify your email address

Technical Issues

Website not loading? Check your internet connection and try a different browser
Images not displaying? Disable ad blockers or browser extensions that may interfere
Mobile issues? Ensure you're using an up-to-date mobile browser
Error messages? Take a screenshot and email it to [email protected] with details
Performance issues? Clear browser cache, cookies, and try again

Privacy & Data

Data privacy concerns? Review our Privacy Policy
Request your data? Email [email protected] to request a copy of your personal data
Delete account? Email [email protected] with account deletion request (permanent and irreversible)
Unsubscribe from emails? Use the unsubscribe link in any email or update preferences in account settings
GDPR/CCPA rights? Contact [email protected] to exercise your data protection rights

Cancellation & Refund Process

How to Cancel Your Subscription

Through Your Account:
- • Log in to your account
- • Navigate to account settings
- • Select "Manage Subscription"
- • Click "Cancel Subscription"
- • Confirm cancellation
Through Stripe Customer Portal:
- • Access your Stripe customer portal link from any billing email
- • View and manage your subscription
- • Cancel subscription directly through Stripe
Contact Support:
- • Email [email protected]
- • Include your account email and reason for cancellation (optional)
- • We'll process your cancellation request promptly

Note: After cancellation, you'll retain access to premium content until the end of your current billing period.

Refund Policy

We offer refunds in specific circumstances as outlined in our Terms of Service:

✓ Refunds May Be Granted For:

• Unresolved technical issues preventing service access
• Duplicate or unauthorized charges
• Billing errors

✗ Refunds Generally Not Provided For:

• Change of mind or content dissatisfaction
• Failure to cancel before renewal
• Partial month refunds
• Account termination due to Terms violations

To request a refund, email [email protected] within 7 days of the charge with your account details and reason. All refund requests are reviewed on a case-by-case basis.

Before Contacting Support

To help us assist you more quickly, please have the following information ready:

•Your account email address
•Description of the issue or question
•Steps you've already taken to resolve the issue
•Screenshots or error messages (if applicable)
•Browser and device information (if reporting technical issues)
•Date and time when the issue occurred

Additional Resources

Privacy Policy

Learn how we protect your data

Terms of Service

Review our service terms

About Us

Learn more about our mission

Membership Plans

View subscription options

We Value Your Feedback

Your experience matters to us. If you have suggestions for improving our service or content, we'd love to hear from you. Please email us at [email protected] with your feedback, ideas, or concerns. We review all feedback and use it to enhance our platform.

Thank you for choosing The AI DevOps Engineer. We're committed to providing you with excellent service and support.